Refund policy

Return and Refund Policy

 

At Anch & Pasax, we prioritize your satisfaction with our clothing. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If you receive an item that is damaged, torn, or does not fit as expected, we offer a return and refund policy as outlined below.

Return Policy

1. Eligibility for Returns:

   • You may return items within 7 days from the date of delivery if:
     • The clothing is damaged or torn.
     • There is a sizing issue (the item does not match the size selected at purchase).
   • Items must be unworn and in their original packaging.

2. Return Process:

   • To initiate a return, please contact our customer service team at support@anchandpasax.com.
   • Provide your order number and a brief description of the issue.
   • Our team will guide you through the return process.

3. Return Shipping:

   • If the return is due to a defect or size issue, we will cover the return shipping costs.
   • For any other reasons, the customer will be responsible for return shipping.

Refund Policy

1. Refund Timeline:

   • Once we receive your returned item, we will process your refund within 7 business days.
   • Refunds will be issued to the original payment method.

2. Exchanges:

   • For size exchanges, please initiate a return and place a new order for the desired size.

Additional Information

• Please keep your proof of purchase for any returns.
• We reserve the right to refuse returns that do not meet our policy requirements.
• This policy complies with UAE consumer protection regulations.

For any further inquiries, please contact us at support@anchandpasax.com.

Thank you for choosing Anch & Pasax, a unit of Triumph Gulf Enterprises